Responsible Gaming

At 995 bet, every player's safety is our first priority. We are committed to keeping gaming a source of enjoyment.

21+ Only

Why limits on gaming matter

Betting and casino games are primarily a form of entertainment. But as with any entertainment, staying aware is important. 995 bet believes that accurate information, clear boundaries, and honesty with yourself are the three foundations of responsible gaming.

Reading our Terms and Conditions will show you that 995 bet does not allow any underage person to open an account or participate in gaming. The minimum age we have set for Bangladesh is 21 years or older. We reserve the right to temporarily suspend an account if any doubt arises during the verification process.

If you have questions about problem gambling or gaming addiction, you will find detailed information in our FAQ section. You can also speak directly with our 24/7 live chat support — assistance is available in both Bengali and English.

Placing larger and larger bets to recover money lost — this thinking is an early sign of a problem. Using 995 bet's safety tools, you can control your own playing time, deposit amounts, and account access. This is not a weakness — it is good judgment.

Under our Privacy Policy, any request you make for responsible gaming or self-exclusion is kept completely confidential and is not shared with any third party.

Tools to keep yourself protected

Set a Deposit Limit

Decide in advance the maximum amount you will deposit on a daily, weekly, or monthly basis. Once this limit is reached, the system will automatically block new deposits.

Session Time Limit

Set how many hours you will play in one sitting. When the set time runs out, a warning message will be shown and the session will end automatically if needed.

Temporary Break

If you want to take a break for a few days, you can temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.

Self-Exclusion

To keep your account closed for a longer period, apply for self-exclusion for 6 months, 1 year, or permanently. Any attempt to open a new account during self-exclusion will also be blocked.

Transaction History

View your complete history of deposits, withdrawals, and bets at any time. Having a clear picture of your spending makes it easier to make decisions.

Contact the Support Team

Recognise the warning signs

If any one or more of the following apply to you, it may be a sign of a problem. Be honest with yourself.

You are repeatedly placing larger bets to try to recover money you have lost.
You plan to stop playing but keep coming back and playing longer than you intended.
You are hiding your gambling from family or friends, or lying about it.
You are spending time gaming while neglecting daily responsibilities, work, or studies.
You are borrowing money to gamble or using funds set aside for essential expenses.
You feel restless, irritable, or mentally unsettled when you cannot play.

Where to find support

995 bet Live Chat

Speak directly with our support team — 24 hours a day, 7 days a week. You are welcome to speak in Bengali. Requests to set limits or apply for self-exclusion can also be made through live chat.

Contact by Email

If you prefer to get in touch in writing, send us a message by email. The support team responds in both Bengali and English. Email address: [email protected]

Family and Loved Ones

Talk openly with a family member or trusted friend. Sharing your situation can ease the pressure and make it easier to decide to get back on the right track.

Professional Advice

Seek help from an addiction specialist or mental health counsellor. Both government and private counselling services are available in Bangladesh. Seeking professional help takes courage.

Support Groups

Talking with others who have been through the same problem is often just as effective as professional counselling. Ask your doctor or local health centre about such groups.

995 bet's commitment

Age Verification

Proof of age 21+ may be requested at registration or at any stage thereafter. Withdrawals may be held until identity is confirmed with a national ID card or other official document.

Protection of Minors

If younger family members also use your device, activate parental controls in your browser. Always use a strong password on your 995 bet account and make a habit of logging out.

Harm Reduction Measures

995 bet never encourages gaming addiction. If our systems detect unusual playing patterns, the player concerned is alerted and the account is sent for review if necessary.

Secure Environment

Your information and funds are kept secure through SSL encryption and a protected payment process. We follow responsible business practices and place the highest importance on players' interests.

Apply for self-exclusion

Apply for a Break

Fill in this form — our support team will contact you within 24 hours and activate the chosen protection measure on your account.

Username

Mobile Number

Choose the length of the break

Additional message (optional)

For urgent needs, contact us directly via live chat — immediate action will be taken.

Frequently Asked Questions

Yes, no bonuses or promotional offers will apply to your account during self-exclusion. However, if any bonus wagering was incomplete before self-exclusion, contact us via live chat for details.

Lowering a deposit limit takes effect immediately. However, a request to raise the limit will take at least 7 days to come into effect — this allows time for a considered decision.

Restrictions cannot be applied by a third party without verifying the identity of the account holder directly. However, a family member may send us a message at [email protected] to raise their concern — we will assess the situation while maintaining confidentiality.

No, the account does not reactivate automatically when the period ends. To return to playing, you must submit a request via live chat or email and go through a confirmation process.

Responsible gaming guidelines apply equally across all sections of 995 bet — sports betting, live casino, slots, and fishing games. Deposit limits, session limits, and self-exclusion apply across all game types together.

Talk to them directly and listen without judgment. Encourage them to seek professional advice. If needed, write to us at our email address explaining the situation — we will try to provide whatever support we can.