995 bet Privacy Policy

995 bet is an online gaming and sports betting platform. This Privacy Policy ("Policy") sets out how information is collected from users and how it is managed when they access our website, mobile application and other services.

By using this platform — whether to create an account, make a deposit, play games or use any other service — you are considered to have accepted the terms of this Policy. Our Terms and Conditions and this Privacy Policy together form the overall legal framework for our services.

This Policy applies only to individuals aged 21 or above, as our services are for users aged 21 and over. We do not knowingly collect information from minors.

Various types of information are collected when you register and use services on 995 bet. This information comes from two main sources — what you provide directly and what is automatically recorded from how you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth and details from your national ID card or passport (for identity verification)
• Mobile number and email address
• Residential address
• Bank account or mobile banking number (bKash, Nagad, Rocket) — for processing transactions
• Whatever you voluntarily share when contacting support

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, desktop)
• Browser version, operating system and language settings
• Login time, duration of use and page navigation data
• Login history and session tokens
• Gaming activity — which games were played, bet amounts and results
• Data collected from cookies and similar tracking technologies

Collected information is used only for specific and lawful purposes. 995 bet never sells user information to third parties.

3.1 Account and Service Management

Information is used to complete registration, verify identity, ensure login security and process financial transactions such as deposits and withdrawals.

3.2 Security and Fraud Prevention

This covers detecting unauthorised access to accounts, monitoring suspicious transactions and carrying out the verification processes required to prevent money laundering.

3.3 Support and Communication

Email and mobile numbers are used to assist with resolving issues, send important notices (such as password change confirmations and OTPs) and provide service-related updates.

3.4 Responsible Gaming

As part of our Responsible Gaming policy, user gaming behaviour is analysed so that signs of excessive play can be identified and assistance provided where needed.

3.5 Platform Improvement

Aggregate (non-personal) data is used to fix technical issues on the website and app, analyse user experience and plan new features.

995 bet does not sell or transfer users' personal information to any advertiser, data broker or unrelated third party. However, limited information may be shared in the specific circumstances below:

4.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket and banks authorised for bank transfers), identity verification services and IT infrastructure providers receive only the information needed to carry out their specific tasks. They may not use this information for any other purpose.

4.2 Legal Obligations

If a valid request is received from a government authority or court in accordance with the laws of Bangladesh, the required information may be provided. In such cases we supply only the information that has been requested.

4.3 Business Restructuring

Should the ownership of 995 bet ever change or a business merger take place, user information may be transferred to the new operating entity. In that event, the terms of this Privacy Policy will be maintained.

Cookies and similar tracking technologies are used on the 995 bet website. These are necessary for remembering users' login status, saving preferences and improving platform functionality.

995 bet retains user information only for as long as it is needed to fulfil the relevant purpose or to comply with legal obligations.

• Information on active accounts is retained until the account is closed.
• Financial transaction records are kept for a specified period after account closure based on legal requirements.
• Identity verification documents are retained for the period required under applicable law after submission.
• Support conversations and complaint records are kept for a reasonable period from the date of resolution.
• Once the specified period has ended, information is securely deleted or anonymised.

995 bet takes both technical and organisational measures to keep user information secure.

7.1 Technical Safeguards

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored on servers is kept in an encrypted state.
• If an incorrect password is entered multiple times, the account is automatically locked temporarily.
• If a suspicious login or transaction is detected, additional OTP verification is required.

7.2 Organisational Safeguards

• Only authorised staff are granted access to limited user information on a need-to-know basis.
• All staff sign strict confidentiality agreements.
• Data protection terms are included in contracts with third-party service providers.

Every user registered on 995 bet has the following rights regarding their own information:

To exercise any of the above rights, contact our 24/7 live chat support or reach us by email. We will respond to your request within a reasonable time.

995 bet services are strictly for individuals aged 21 or above. We do not knowingly collect or process information from any minor.

Age is verified at the time of registration and, where there is doubt, a copy of a national ID card or birth certificate may be requested. If we find evidence that we hold information about a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has registered on our platform, please contact support.

Our servers and data processing services may be located in various countries. Even if your information is processed outside Bangladesh, the security standards set out in this Privacy Policy are maintained.

When transferring data to third countries, we ensure that the recipient organisation or service provider in the destination country provides adequate data protection or has the necessary contractual safeguards in place.

995 bet reserves the right to update this Privacy Policy as needed. If any significant changes are made, registered users will be notified by email or through a notice on the platform.

Continuing to use the platform after any changes will be considered acceptance of the updated Policy. You are advised to re-read the Policy after any changes.

To learn about other aspects of our services, visit the FAQ section — it contains answers to common questions about accounts, payments and gaming.

If you have any questions about this Privacy Policy, wish to make a request regarding your information or have any concerns, please get in touch with us.